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Information Center: COVID-19


Florida Reopening: Phase 1

  • Restaurants can offer outdoor seating with 6-foot spacing between tables and indoor seating is limited to 50 percent capacity.
  • Retail stores can operate at 50 percent of indoor capacity.
  • Barber shops and salons with 50 percent of indoor capacity.
  • Gyms and fitness centers can operate at 50 percent of capacity.
  • Museums and libraries can operate up to 50 percent capacity.
  • Theme parks may submit reopening plans to the state.
  • Counties may seek approval to operate vacation rentals.
  • Elective surgeries may continue.
  • No changes to closures for bars, nightclubs and theaters.
  • Schools continue distance-learning.
  • Visits to senior living facilities are still prohibited.
  • Pharmacists in Florida will now be allowed to administer COVID-19 tests.
  • Local governments will be allowed to have more restrictive policies than the state.
  • Sporting events can resume and sports venues can reopen but with no spectators.
  • Vulnerable individuals should continue to avoid close contact with people outside the home.
  • Everyone should maximize physical distance from others while in public.
  • Avoid socializing in groups of more than 10 people in circumstances that do not “readily allow for physical distancing.”
  • Churches and houses of worship were never closed so there is no change in phase one, although any building or venue that is open should continue to follow appropriate social distancing and sanitation procedures.
  • Child care facilities that could follow proper social distancing protocols were never closed and there is no change in that rule.
  • Face masks are recommended but not required for those in face-to-face interactions and where you can’t social distance.

COVID-19 Testing Locations

COVID-19 Information

  • Up-to-date Coronavirus information is available here.
  • An up-to-date overview of Coronavirus cases in the United States is available here.
  • A current overview of cases in Florida is available here.
  • How to know if you’re at higher risk of getting very sick from the Coronavirus.
  • How to find your county health department.

CDC Symptoms to Watch for

  • Reported illnesses have ranged from mild symptoms to severe illness and death for confirmed coronavirus disease 2019 (COVID-19) cases.
  • The following symptoms may appear 2-14 days after exposure.
    • Fever
    • Cough
    • Shortness of breath


  • Am I at risk for COVID-19 in the US? This is a rapidly evolving situation and the risk assessment may change daily. The latest updates are available on CDC’s Coronavirus Disease 2019 (COVID-19) website.
  • Should I cancel or postpone my trip? CDC provides recommendations on postponing or canceling travel. These are called travel notices and are based on assessment of the potential health risks involved with traveling to a certain area. A list of destinations with travel notices is available here.
  • Is it safe to go on a cruise? Cruises put large numbers of people, often from countries around the world, in frequent and close contact with each other. This can promote the spread of respiratory viruses, such as the virus that causes COVID-19. You may get sick from close contact with an infected person or by touching contaminated surfaces. CDC recommends travelers, particularly those with underlying health issues, defer all cruise ship travel at this time.
  • What is the risk of getting sick on an airplane? Because of how air circulates and is filtered on airplanes, most viruses and other germs do not spread easily on airplanes. Although the risk of infection on an airplane is low, travelers should try to avoid contact with sick passengers and wash their hands often with soap and water for at least 20 seconds or use hand sanitizer that contain 60%–95% alcohol.
  • What are the symptoms and complications that COVID-19 can cause? Current symptoms reported for patients with COVID-19 have included mild to severe respiratory illness with fever, cough, and difficulty breathing. Read about COVID-19 Symptoms.
  • Should I be tested for COVID-19? If you develop symptoms such as fever, cough, and/or difficulty breathing, and have been in close contact with a person known to have COVID-19 or have recently traveled from an area with ongoing spread of COVID-19, stay home and call your healthcare provider. Older patients and individuals who have severe underlying medical conditions or are immunocompromised should contact their healthcare provider early, even if their illness is mild. If you have severe symptoms, such as persistent pain or pressure in the chest, new confusion or inability to arouse, or bluish lips of face, contact your healthcare provider or emergency room and seek care immediately. Your doctor will determine if you have signs and symptoms of COVID-19 and whether you should be tested.
  • Other Frequently Asked Questions are available here.

Local Hospitals

  • AdventHealth will begin screening anyone who visits its facilities with a questionnaire about their travel history, symptoms such as fever and cough, and contact with potential COVID-19 cases, the health system announced on Friday afternoon.
  • Orlando Health is verbally screening visitors to their hospitals and cancer center. Do not visit if you have: Fever 100.4F+, cough/shortness of breath, a recent case of pneumonia/flu, within 14 days of international travel OR travel by cruise ship, or had contact with a confirmed or investigatory case.
  • Arnold Palmer Hospital for Children and Winnie Palmer Hospital for Women and Babies visitors must be older than 18 and only the same two people can be with the patient for the entire length of stay.
  • Orlando VA Medical Center is screening all visitors with a short questionnaire at the front gate of its facility at Lake Nona Medical City.
  • Nemours Children’s Hospital is screening all visitors for risk factors for coronavirus exposure.

Supply List:

  • Hand cleanser 
  • Cleaning products
  • Food
  • Prescription drugs
  • Laundry detergent
  • Thermometer
  • More ideas available here.

CDC Steps to Prevent Illness:

  • Clean your hands often
    • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
    • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
    • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact
    • Avoid close contact with people who are sick
    • Put distance between yourself and other people if COVID-19 is spreading in your community. This is especially important for people who are at higher risk of getting very sick.
  • Take steps to protect others
    • Stay home if you are sick, except to get medical care.
    • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
    • Throw used tissues in the trash.
    • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol. If you are sick:  You should wear a facemask when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider’s office. If you are not able to wear a facemask (for example, because it causes trouble breathing), then you should do your best to cover your coughs and sneezes, and people who are caring for you should wear a facemask if they enter your room. Learn what to do if you are sick.
    • If you are NOT sick: You do not need to wear a facemask unless you are caring for someone who is sick (and they are not able to wear a facemask). Facemasks may be in short supply and they should be saved for caregivers.
    • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
    • If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.

Resources & Help

  • If you have not yet received a stimulus payment, find more here.
  • Orange County Small Businesses can get personal protective equipment at no cost.  Find more here.
  • Small Business Guidance & Loan Resources are available here.
  • IRS Get My Payment will give you information about your payment status, your payment type, and whether they need more information from you, including bank account information.
  • Unemployment:
    • Florida has waived the recertification requirements for unemployment.
    • Florida unemployment questions and answers are available here.
    • The Do Not Pay app might be able to help you file for unemployment.  It features a chatbot that asks you questions to gather the information necessary to apply for state unemployment insurance. It then mails in a paper application or submits the information by fax or through the state’s unemployment website during off-peak hours.
  • Orlando Student Tutoring connects local middle and elementary school students to high school tutors to provide free tutoring as a means to ease the transition to online learning for families.
  • What’s In Stock is an app available in the Apple App Store which helps you find available products nearby.
  • InStok allows you to search for certain products, showing you the closest stores to your zip code that actually have the item in stock.
  • Duke Energy has decided to suspend disconnection of services for those who have not paid amid coronavirus concerns.  The energy provider said it is aware that many customers may be facing unusual hardships at this time.
  • OUC has suspended service disconnects due to nonpayment until further notice.
  • Orange County Utilities is suspending water service disconnections due to nonpayment.
  • Seminole County Utilities is suspending disconnections for non-paying customers in order to deliver essential services. For more information, contact Utility Billing at 407-665-2110, Monday-Friday, 8:00am-5:00pm.
  • Comcast announced it will be increasing speeds for the Internet Essentials program, and making the program free to new low-income customers for two months, amid the coronavirus outbreak.
  • Charter Communications announced it will offer free access to Spectrum broadband and wi-fi to homes with college students, or students in grades K-12.
  • Verizon Wireless, Sprint, and AT&T are giving customers unable to pay their cell phone bills a lengthy grace period into mid-May while also waiving any late fees. T-Mobile states it will work with customers on a case-by-case basis to manage account issues and is offering customers a chance to sign up for payment plans.


  • Free meals for kids and teens 18 and under to come and enjoy free meals while school is out.  Search here to find a location near you.
  • For more about YMCA’s food distributions, click here.
  • If you are in need of food assistance, visit Second Harvest Food Bank of Central Florida’s online food locator to find a list of feeding partners near your residency. Additionally, Second Harvest is in need of sorting and distribution volunteers.
  • Heart of Florida United Way serves Orange, Osceola, and Seminole counties.  You can find out more here.
  • Meals of Love provide warm meals to seniors in need.  You can find out more here.
  • The City of DeLand announced a new program called “Neighbors on Wheels”, which will deliver food to elderly residents and low-income seniors living in DeLand who are in need of assistance.  Those needing assistance can call 386-734-8120.
  • 7-Eleven at Conway and Anderson is offering free lunch to students 18 years old and younger.  Monday through Friday, 11 a.m. to 12 p.m.
  • Uber Eats has waived delivery fees for orders from more than 100,000 independent restaurants.

Companies Hiring

  • 7-Eleven is adding 20,000 jobs for workers who are losing hours or hoping to pick up extra shifts.
  • Aldi is adding jobs at all of its stores and warehouses, including those in Central Florida.
  • Amazon is looking to add 4,700 people in Florida on a rolling basis out of 100,000 added positions nationwide.
  • CVS is looking to hire 50,000 workers nationally and is working with Hilton and Marriott to fill those jobs with people furloughed because of the virus.
  • Domino’s is adding jobs across several positions, including delivery, pizza makers, customer service representatives, managers and assistant managers.
  • Family Dollar/Dollar Tree are looking to add 25,000 employees at their retail locations and distribution centers.
  • Freshfields Farm Orlando, family-owned grocer at 400 East Compton St. in Orlando, is looking for experienced restaurant staff to work on its production team for $12 to $16 an hour, full- or part-time.
  • Instacart, an online grocery delivery service, has plans to add 300,000 new workers over the following months.
  • Papa John’s is hiring up to 20,000 new restaurant team members.
  • Pepsi is looking to “aggressively and quickly” hire temporary staff in the Orlando community, particularly for merchandise and warehouse positions, as well as delivery drivers.
  • Pizza Hut has 30,000 jobs open across the country and is looking to get delivery drivers on the road more quickly.
  • Publix is looking to fill “thousands” of positions across the nation, including in Orlando, at its stores and distribution centers by the end of the month.
  • Target has 9,000 job openings across the country.
  • Walgreens is looking to fill 9,500 additional positions around the country.
  • Walmart is hiring 9,400 people to work in stores and distribution centers across Florida and has warehouses in Davenport and Winter Haven.
  • Winn-Dixie is adding positions.  The number of jobs vary by store.

Free Offers

  • U-Haul is offering 30 days of free self-storage to college students affected by COVID-19 in the U.S.
  • Entrance fees at national parks are being waived for the parks that remain open.
  • Scholastic is offering a program called Learn at Home that allows students to keep learning while schools are closed.  Students can participate in “four separate learning experiences, each built around a thrilling, meaningful story or video.”  The website allows students to choose their grade level and complete daily activities.
  • An extensive list of free educational resources for kids who are home from school is available here.
  • Ligonier Ministries has made their entire library of teaching series free to stream. Download the free Ligonier app today and stream thousands of messages from R.C. Sproul, the Ligonier Teaching Fellows, and other pastors and teachers. Or browse more than 2,500 messages on their website.  Study groups at Ligonier Connect provide you with a private online classroom where you can invite friends to take any course in their library together. For a limited time, we are offering all group studies for free.
  • Covid-19 | Faith Over Fear is a free 7-day devotional.
  • Amazon Prime Video is now providing free family-friendly shows to customers. To access the free content, sign into your Amazon account (if you don’t have one, it’s free to sign up). Then go to amazon.com/freeforall to start watching.
  • Free offers for healthcare workers:
    • YMCA of Central Florida is offering no-cost childcare to first responders, frontline health care workers, and essential workers throughout the COVID-19 pandemic. In order to allow these selfless and vital workers to continue their life-saving impact without worrying about their children, select YMCA family centers will open their doors to a maximum of 45 attendees per day.  Participants must register online at here. The page also contains a list of participating locations, hours of operation, age of children to be serviced, and procedures on how they will adhere to all relevant health authority guidelines in this program.
    • Crocs is giving each one a free pair of shoes through their new program called “A Free Pair for Healthcare.”  Workers can go to Crocs.com to order their pair that includes free shipping.
    • BP is offering discounted gasoline to our healthcare workers.  Doctors, nurses, first responders and hospital workers have the opportunity to receive 50 cents off per gallon.  Click here for more.

Key Contacts:

  • AdventHealth has a coronavirus information line, 877-VIRUSHQ for Floridians who have questions about the illness.
  • Price-Gouging Hotline is 1-866-9-NO-SCAM or visit MyFloridaLegal.com.
  • Centers for Disease Control: 800-232-4636 or here.
  • Florida Department of Health has activated a COVID-19 Call Center. The Call Center is available 24/7: 1 (866) 779-6121.
  • U.S. Department of State Resources for up-to-date travel advisories, click HERE.
  • If you are a veteran and believe you have symptoms of coronavirus, please contact the VISN 8 Clinical Contact Center 
  • Phone: 1-877-741-3400
  • The Call Center is available 24/7
  • The United Way’s 211 hotline can answer questions about the coronavirus and set people up with financial help or food services.
  • U.S. Department of Veterans Affairs – If you are a veteran and believe you have symptoms of coronavirus, please contact the VISN 8 Clinical Contact Center. Phone: 1-877-741-3400.
  • Bilingual hotline for emotional support, free for all Floridians: 833-848-1762
  • Seminole County’s Citizens Information Line now open. Information Hotline will be available M-F, 8am-5pm, 407-665-0000.
  • Volusia County’s Citizens Call Center is available from 8 a.m. to 6 p.m. Monday through Friday at 866-345-0345.

Colleges & Universities:

  • University of Central Florida has shifted to online classes through Summers A, C, and D semesters.
  • Rollins College has moved to online classes for the remainder of the semester.
  • Valencia College classes will be online for the rest of the semester.
  • Seminole State College campuses and physical facilities will remain closed to students.
  • Lake-Sumter State College has moved to online classes for the remainder of the semester.
  • Full Sail has moved to online classes for the remainder of the semester.
  • Bethune-Cookman University is conducting classes via the University’s Online Instruction platform, Canvas.
  • FAMU is conducting online and alternative instructional modes for the remainder of the spring semester.
  • The University of South Florida classes and necessary support functions will continue remotely through the spring semester.
  • University of Florida classes will remain online for the remainder of the Spring semester. Students who have not gone home yet must do so if possible.
  • Florida State University will deliver classes remotely for the remainder of the 2020 spring semester.

Florida Public Schools:

  • Florida plans to keep all central Florida Public School students off school campuses through May 1 and canceled its standardized testing season this spring because school closures likely will make it impossible to get the exams administered.
  • All Florida state and school districts have enacted free meal pickup programs providing at least two meals a day for all students across the state. Click here to find your closest location and more information.
  • Brevard County Public Schools plans to begin remote instruction for students on Monday, March 30.  More information and the latest updates are available here.
  • Flagler County Public Schools  More information and the latest updates are available here.
  • Lake County Public Schools  More information and the latest updates are available here.
  • Marion County Public Schools will be providing updates here.
  • Orange County Public Schools  More information and the latest updates are available here.
  • Polk County Public Schools will provide updates and more information here.
  • Putnam County Public Schools will resume as an “online and home learning” environment on Monday, March 30.  More information and the latest updates are available here.
  • Seminole County Public Schools  More information and the latest updates are available here.
  • Volusia County Public Schools More information and the latest updates are available here.
  • The College Board has canceled the May SAT as well as March make-up exams.

Transportation and Travel

  • All cruise lines are under a “no sail order” from the Centers for Disease Control and Prevention that prohibit sailing from U.S. ports into late July.
  • Disney Cruises are suspending all new departures through Monday, July 27. 
  • Princess Cruises has temporarily paused all global ship operations.
  • Carnival Cruise is suspending operations through June 26.
  • Norwegian Cruise Line canceled all cruises through July 31.
  • Royal Caribbean canceled all cruises through July 31.
  • Canadian Prime Minister Justin Trudeau says he is closing his country’s borders to anyone who is not a citizen or a permanent resident.

Theme Parks & Attractions

  • Orlando Science Center is temporarily be closed until further notice.
  • All Crayola Experience locations are temporarily be closed until further notice.

Local Closures and Cancellations

  • Ripley’s Believe It or Not Odditorium is temporarily closed.
  • All Cinemark, Regal Cinemas, and AMC Theatres have temporarily closed. Check websites for possible opening dates.
  • Enzian Theater is temporarily closed.
  • Canceled/Rescheduled Independence Day Celebrations
    • Fireworks at the Fountain in Orlando, the 4th of July fireworks show at Orlando’s Lake Eola Park is canceled. This July 4th, News 6 will present a pre-recorded compilation of the brightest and biggest fireworks from the past several years at Lake Eola.
    • Red, Hot & Boom in Altamonte Springs will not be happening this year.  Officials said entertainment will be offered on social media platforms instead.
    • Star Spangled Sanford
    • Clermont’s Red, White, and Boom
    • Flagler Beach Independence Day Extravaganza
    • New Smyrna Beach fireworks
    • Deltona city officials announced that they will reschedule their Fourth of July fireworks for Labor Day weekend.

Modified Hours/Service:

  • Publix  store hours are expanding and also discontinuing specially designated shopping hours for customers over 65, first responders and health care workers.  Publix stores will now be open from 7 a.m. to 9 p.m. daily with pharmacy hours returning to normal.
  • Winn-Dixie announced that all locations will close at 9 p.m. nightly until further notice.
  • Fresh Market will be reserving the hours of 8 a.m. to 9 a.m., Monday through Friday exclusively for the needs of the anyone 65 or older and those with disabilities.
  • Walmart stores and Neighborhood Markets will be open 7 a.m. to 8:30 p.m. until further notice. Walmart will host an hour-long senior shopping event for customers aged 60 and older every Tuesday, one hour before stores open. Pharmacies and Vision Centers will also be open during that time.
  • Target will reduce hours and close all stores by 9 p.m. daily.  The first hour of shopping each Wednesday will also be reserved to support vulnerable guests, including the elderly and those with underlying health concerns.
  • Costco stores are implementing special hours exclusively for people 60 years old and older starting next week. The special operating hours are Tuesdays and Thursdays from 8-9 a.m. (or 8-10 a.m. depending on location). Contact your local Costco to see what hours they are implementing.
  • Whole Foods is adjusting store hours, closing up to two hours early to give team members more time to restock shelves, sanitize stores, and rest. In addition, customers who are 60 and older are invited to shop beginning one hour before the store opens to the general public.
  • Dollar General is dedicating their first hour of operations to senior shoppers. All store will also  close an hour earlier in order for employees to clean and restock shelves.

Animal Services

Attractions & Theme Parks

  • Walt Disney World
    • Walt Disney World plans to reopen its four theme parks in two phases in July.  If approved by Gov. Ron DeSantis, the Magic Kingdom and Animal Kingdom would open on July 11, followed by Epcot and Hollywood Studios on July 15.
    • Disney Springs is open. Guests will need to pass a temperature check before being allowed inside. Read more here.
  • Universal Orlando will welcome guests back on June 5.
    • Select Universal’s CityWalk restaurants and shops are accepting guests but do expect a temperature check and limited parking and hours. Read more here.
  • SeaWorld Orlando plans to reopen its three Orlando parks, including Discovery Cove and Aquatica, to the public on June 11.
  • LEGOLAND Florida Resort will reopen its doors for the first time in more than two months on Monday, June 1.
  • Fun Spot has reopened. It’s operating hours are from noon to 10 p.m.  Face masks or coverings must be worn — the park recommends you bring your own. Social distancing is required, and the park is working hard to sanitize rides and other public areas. Hand sanitizing stations have been installed throughout the park.
  • All Florida State Parks announced that every state park will open on Monday, May 4.
  • Central Florida Zoo: The zoo will operate daily from 10 a.m. to 3 p.m. with limited capacity. Tickets must be purchased in advance and groups sizes need to be limited to 10 people or fewer. Read more here.
  • Brevard Zoo: The Brevard Zoo will reopen Saturday, May 23. All guests must wear masks and plan to bring a credit or debit card since cash won’t be accepted. Read more here.
  • Kennedy Space Center Visitor Complex: The visitor complex will launched its reopening on May 28. Guests will need to pass a temperature check and wear a mask. The Kennedy Space Center Bus Tour will be closed but all other areas will be open from 10 a.m. to 4 p.m. Read more here.
  • WonderWorks plans to reopen to the public on Friday, May 29. WonderWorks workers will be required to wear face coverings. Visitors will be encouraged — but not required — to wear masks.
  • Bok Tower Gardens: The sprawling Lake Wales garden with its famous carillon will open June 1. Guests can begin purchasing timed tickets now. Read more here.
  • Dinosaur World: The dino walk and indoor museum are open but all hands-on activities are closed for now. Capacity will be limited inside the park. Read more here.
  • Treetop Trek: The Brevard County zipline park will open Saturday, May 23 with reduced hours. Guests will need to purchase a timed-entry ticket in advance and wear a mask when they arrive. Read more here.
  • Leu Gardens: Not only has this Audubon Park botanical gardens remained open, it’s also been free for the past few weeks. Guests can walk through the flowers and trees from 9 a.m. to 5 p.m. daily. Read more here.
  • Topgolf Orlando: Topgolf is open with some new changes. Employees will wear masks, gloves and need to pass health screenings. Dividers have been installed between bays and the area will be disinfected after every group. Read more here.
  • Wild Florida Drive-Thru Safari Park: Stay in your own vehicle as you drive on a winding path through an expansive pasture filled with deer, bison, water buffalo and more. Book in advance because tickets do sell out. Read more here.
  • Madame Tussauds Orlando: Explore wax figures galore at this International Drive attraction. Adult tickets are $20 if you buy online in advance. Read more here.
  • Sea Life Aquarium: Located in The Wheelhouse across from Madame Tussauds is the interactive Sea Life Aquarium. Markers will be placed on the floor to help guide guests through the attraction while maintaining social distancing. Read more here.
  • ICON Park: The Wheel remains closed but many restaurants are beginning to open, including Yard House, Tapa Toro, Tin Roof and Sugar Factory. Those are in addition to Madame Tussauds and Sea Life, which are also in ICON Park. Read more here.



  • Brevard County: County officials as of May 1 opened beaches and public parking lots for beaches.  Cocoa Beach, Satellite Beach, Indialantic and Indian Harbour Beach voted to open their beaches to sunbathing while restricting gatherings to no more than five people.  Melbourne Beach has reopened to limited use for residents only. But parking in cities remains closed. Cape Canaveral beaches are open for walking, jogging, biking, fishing, surfing and swimming.
  • Flagler County: As of April 29, all restrictions of activities on the beach were lifted, but social distancing recommendations remain in effect.
  • Volusia County: Beginning on May 2, the all beaches will fully open, with social distancing enforced.  Most recently, the beaches were reopened to vehicles.


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Transportation and Travel

  • Orlando International Airport is open and operating.  Passengers are encouraged to check with their airline for the latest travel and flight advisories.
  • Orlando Sanford International Airport is open and operating. While some international flights have been impacted, they encourage all passengers who have questions related to upcoming flights to contact their airline directly.
  • All E-PASS & SunPass Cash Lanes are closed on all expressways. Travelers must use Express Lanes and will be charged “Pay-by-Plate” at no extra charge.
  • A modified Lynx Bus schedule goes into effect Monday, March 30 and is available here.
  • A modified SunRail schedule goes into effect Tuesday, March 31 and is available here.
  • Delta Air Lines will cut passenger-carrying capacity by 40%.

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